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S7Account deletion
Account deletion

Deleting your account

You can delete your Loop account yourself at any time. Deletion takes effect immediately and cannot be undone.

How to delete it

  • In the mobile app (N-XLoop): Menu > Settings > Delete my account.
  • On the web: sign in at loop.n-xplus.com and open the Delete account section on the Settings page.

To confirm, you are asked to type your account’s email address.

If you cannot sign in, write to [email protected] from your account’s email address. Once your identity is verified, your account is deleted within 30 days at the latest.

What is deleted

  • Your sign-in and your email address
  • Your personal notes and reminders
  • Your notifications and the phones and browsers registered for notifications
  • Your personnel details (such as phone number and date of birth)
  • The texts you wrote to the AI assistant and the replies you received

What stays

The work records of the companies you belong to belong to those companies. Tasks you opened, your comments, your chat messages and the files you uploaded stay with the company, and your name continues to appear on these records. Your company is the data controller for these records; you can ask your company to delete them.

If you are the company’s only owner

If you are the company’s only owner, the company is closed as well and the other people in it lose access. All of the company’s data is permanently deleted 30 days after closing. If the company should continue, make someone else an owner before you delete your account.

If a paid subscription is active

If a company you own has an active paid subscription, you must cancel it before deleting your account; the subscription is tied to the payment details of the owner who started it. A subscription already set to end at the close of the billing period does not block deletion.

Your other rights regarding your personal data are described in the Privacy Policy and the KVKK Information Notice.

Cookie preferences

Below you can see which records our site uses and for what purpose. Necessary records are needed for the site to work and cannot be turned off. Ad measurement is off by default and runs only if you turn it on. You can change your choice at any time with the “Cookie preferences” link in the page footer.

Necessary

Used to serve the site securely and to remember the language you are viewing and your cookie choice. These records are not used for advertising, tracking or identifying you.

Always on
Records used
NamePurposeDuration
loop-olcumRemembers your cookie choice (your accept or reject decision and when you made it) in this browser.365 days; you are asked again when this period ends or if the purpose of ad measurement, the data sent to Google or the recipients change
loop-dilRemembers the language of the page you are viewing so that the app opens in the same language.Until you delete it
__cf_bm and similar Cloudflare cookiesSecurity cookies that our hosting provider Cloudflare writes when needed to protect the site against automated and malicious traffic.Set by Cloudflare; __cf_bm expires after 30 minutes of inactivity

The full list of session and preference records used when you sign in to the app is in the cookie policy.

Ad measurement (Google Ads)

Measures with Google Ads how many new sign-ups our ads bring. When you arrive by clicking one of our ads, the click information is stored in your browser. When you set up a company in Loop, a sign-up notification is sent to Google, and Google counts it only if it can match it to an ad click. The notification does not contain your name, email address or company details. Personalised advertising and remarketing are turned off for this measurement.

If you turn this on, measurement data such as your IP address, the random identifier assigned to your browser and the ad click identifier is sent to Google Ireland Limited and Google LLC; Google processes this data under its own responsibility in Ireland, the USA and other countries where it has servers. The Turkish Personal Data Protection Board has not issued an adequacy decision for these countries. For visitors from Turkey, it is therefore not guaranteed that the level of protection and legal remedies available in Turkey will be provided in the same way in these countries. The possible risks are described in detail in the privacy policy. You can withdraw your permission at any time.

Records used
NamePurposeDuration
_loop_awStores the ad click identifier; used to measure which ad a company sign-up came from.At most 90 days; deleted when you withdraw permission
_loop_auA random identifier assigned to your browser; links the measurement to the same browser.At most 90 days; deleted when you withdraw permission
_loop_gsStores the source of the ad click (gad_source); used to measure which ad a company sign-up came from.At most 90 days; deleted when you withdraw permission
_loop_agStores the ad click identifier (gbraid type); used to measure which ad a company sign-up came from.At most 90 days; deleted when you withdraw permission
_loop_gbStores the ad click identifier (wbraid type); used to measure which ad a company sign-up came from.At most 90 days; deleted when you withdraw permission
_gcl_lsThe record in which the Google tag keeps the click information in the browser’s local storage.At most 90 days; deleted when you withdraw permission

These records are written to our site’s domain by the Google tag (first-party records). Google may also write advertising cookies to its own domains (third-party cookies); their durations are described on Google’s cookie page.

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